Market Guide for Virtual Care Solutions
May 20, 2021
Virtual care solutions enable healthcare delivery organizations to deliver high-quality, cost-effective clinical care at a distance. CIOs should use this research to facilitate virtual care strategy development and to inform their procurement process and vendor selection for virtual care solutions.
- COVID-19 has fueled unprecedented demand for virtual care. Healthcare providers are now moving from their initial investments in tactical virtual care solutions to building long-term strategic virtual care capabilities.
- The virtual care market is fragmented and evolving rapidly, characterized by significant merger and acquisition (M&A) activity, strategic partnerships and new market entrants. No single solution currently meets the full range of virtual care requirements that healthcare providers are expressing the need for.
- The ability of solutions to simplify and integrate into clinical workflows, and provide frictionless consumer and patient experiences will be a critical success factor as healthcare providers seek to sustain and scale virtual care services beyond the COVID-19 pandemic.
Healthcare provider CIOs advancing healthcare digital optimization and transformation should:
- Optimize your virtual care solution portfolio by partnering with senior clinical and business leadership to establish an enterprise approach to virtual care strategy development and procurement. Seek to reuse existing solutions where possible, recognizing that there is no one solution available on the market that will meet all healthcare provider use cases.
- Ensure virtual care solutions are fit for purpose by aligning requirements to defined use cases, required business outcomes and desired workflows. In assessing workflows, determine which capabilities will need to be supported through the virtual care solution and which will leverage existing solutions (for example, billing and patient scheduling).
- Ensure your virtual care investments support evolving use cases, changing clinical needs and new business requirements by prioritizing modularity of solutions and availability of APIs to enable composable application experiences in your vendor evaluations.
Strategic Planning Assumptions
By 2022, 60% of chronic disease pathways will involve remote patient monitoring.
By 2022, 30% of all ambulatory encounters will be virtual, up from about 2% at the start of 2020.
Virtual care solutions represent a set of IT capabilities and related services that enable augmentation and substitution of conventional face-to-face care delivery. Virtual care solutions enable delivery of care where the clinician is not in the same physical location as the patient, either synchronously (that is, in real-time) or asynchronously. Virtual care solutions support direct-to-patient (for example, provider to patient, patient/consumer to provider) and provider-to-provider (for example, telestroke, e-ICU, specialist consultations) models of care.
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