Market Guide for Virtual Care Solutions

Virtual care solutions enable healthcare delivery organizations to deliver high-quality, cost-effective clinical care at a distance. CIOs should use this research to facilitate virtual care strategy development and to inform their procurement process and vendor selection for virtual care solutions.


Key Findings


Healthcare provider CIOs advancing healthcare digital optimization and transformation should:

Strategic Planning Assumptions

By 2022, 60% of chronic disease pathways will involve remote patient monitoring.

By 2022, 30% of all ambulatory encounters will be virtual, up from about 2% at the start of 2020.

Market Definition

Virtual care solutions represent a set of IT capabilities and related services that enable augmentation and substitution of conventional face-to-face care delivery. Virtual care solutions enable delivery of care where the clinician is not in the same physical location as the patient, either synchronously (that is, in real-time) or asynchronously. Virtual care solutions support direct-to-patient (for example, provider to patient, patient/consumer to provider) and provider-to-provider (for example, telestroke, e-ICU, specialist consultations) models of care.

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